Academy
Delivery Policy
Effective Date: 13 August 2026
Trader: Kimberley Stapleton trading as Mind Body Soul Academy
Business Address: Skye, Etna Street, Mellieħa, Malta
Contact Email: support@mindbodysoulacademy.org
This Delivery Policy explains how products, resources, courses, memberships and services purchased directly from Mind Body Soul Academy are supplied or made available.
It should be read together with our Terms of Service and Refund & Cancellation Policy.
Nothing in this policy limits any mandatory consumer rights that apply under Maltese or European Union law.
1. What We Provide
Mind Body Soul Academy provides a range of digital, educational, professional-development and personal-development products and services.
These may include:
downloadable PDFs, workbooks and journals;
practitioner resources, scripts, templates and toolkits;
editable digital resources;
audio and video resources;
self-paced online courses;
training programmes;
memberships and subscription-based content;
live or recorded online sessions;
private appointments and consultations;
personalised remote services and reports; and
other digital or educational resources described on the relevant product page.
Unless specifically stated otherwise on a product page, we do not currently sell or ship physical goods.
2. Digital Downloads and Instant-Access Products
Products advertised as providing immediate or instant access will normally become available following successful payment.
Depending on the product, access may be provided through:
the order confirmation page;
a secure download link;
your Mind Body Soul Academy customer or student account;
email; or
another delivery method clearly stated before purchase.
Please ensure that the email address supplied at checkout is correct.
If an expected email does not arrive, please check your spam, junk and promotions folders before contacting support.
3. Online Courses and Training
Where a self-paced course or training programme is advertised as providing immediate access, access will normally be made available following successful payment.
Where a course or programme:
begins on a particular date;
releases material in stages;
includes scheduled live sessions; or
has a defined enrolment or commencement period,
the relevant dates and access arrangements will be stated on the applicable product or sales page.
4. Memberships and Subscriptions
Where a purchase includes membership or subscription access, access will normally begin following successful payment unless another commencement date is stated before purchase.
Membership or subscription access normally continues for the period covered by an active subscription.
If a subscription is cancelled, access will normally continue until the end of the period already paid for unless the particular membership terms state otherwise.
Cancellation and refund arrangements are explained in our Refund & Cancellation Policy.
5. Personalised, Remote and Scheduled Services
Some Mind Body Soul Academy products involve personalised work or services that cannot be delivered instantly.
These may include private sessions, consultations, personalised reports, remote work, individual assessments or other services prepared specifically for the purchaser.
Where applicable, the individual product or service page will explain:
whether an appointment is required;
what information we require from you;
the expected delivery or completion timeframe;
whether the service is live, remote or prepared independently; and
how any report, recording or supporting material will be delivered.
Where we require information from you before work can begin, the stated delivery timeframe will normally begin once we have received the information reasonably required to provide the service.
6. Pre-Sales and Scheduled Releases
Where a product, programme, membership or resource is sold before its release or commencement date, the expected release or start date will be stated on the relevant sales or product page wherever reasonably possible.
Access will then be provided in accordance with that stated schedule.
If there is a material change to a scheduled release or commencement date, we will make reasonable efforts to notify affected purchasers using the contact details supplied with their order.
7. Downloadable Resources
Some purchases may include files such as:
PDFs;
worksheets and workbooks;
templates;
practitioner resources;
scripts;
audio files;
recordings; and
other downloadable materials.
Where a product is intended to be downloaded and retained, we recommend downloading and securely saving your files after purchase.
Where a particular download link, membership or product has a specified access period, expiry date or other access restriction, this will be stated in the relevant product information wherever applicable.
Your purchase does not give you permission to share, redistribute or resell our materials unless the specific licence supplied with that product expressly allows it.
Practitioner resources carrying a professional-use licence may be used only in accordance with the licence supplied with that resource and our Terms of Service.
8. Technical Problems and Missing Access
If payment has been successfully completed but you have not received the expected product or access information, please first:
check your spam, junk and promotions folders;
confirm that the email address used for your order was correct;
check your Mind Body Soul Academy account or dashboard where applicable; and
allow a short period for automated systems to process the order.
If you are still unable to access your purchase, please contact:
support@mindbodysoulacademy.org
Please include your name, the email address used for the purchase and, where available, your order number.
We aim to respond to support enquiries within 2 business days, excluding weekends and public holidays.
We will make reasonable efforts to resolve genuine access or technical delivery problems as quickly as reasonably possible.
9. Consumer Rights, Cancellations and Refunds
Purchasing online may give consumers statutory cancellation or withdrawal rights depending upon the type of product or service purchased and the circumstances in which supply or performance begins.
Different rules can apply to immediately supplied digital content, services, memberships, scheduled appointments and other types of contract.
Full details are provided in our Refund & Cancellation Policy and Terms of Service.
Nothing in this Delivery Policy removes or restricts any statutory remedy or mandatory consumer right that applies where a product or service is faulty, materially not as described, not supplied as agreed or otherwise fails to comply with applicable law.
10. Contact
For questions concerning delivery or access to a Mind Body Soul Academy purchase, please contact:
Kimberley Stapleton trading as Mind Body Soul Academy
Skye, Etna Street
Mellieħa, Malta
